Managing Payments across multiple areas.
How do you help healthcare organizations navigate the biggest challenges in healthcare?
Two of today’s biggest challenges for healthcare providers are patient access to care and the rising cost of healthcare. Health Services Financing (HSF®) enables providers to address both issues. The patient financing program is open to all patients and the low monthly payments alleviate patient financial concerns.
More importantly, HSF® enables providers to meet patients at their point of need. Patients are seeking convenient, personalized care that offers choice while utilizing technology. HSF® fulfills these patient expectations numerous ways. Touchless financing, verbal express contracts and express online enrollment mean patients are engaged, informed and feel some control in the process. They no longer need to meet face-to-face before or after service.
What advice would you offer to healthcare leaders when choosing among vendors?
The most critical factors providers should consider when selecting a vendor in today’s environment are data security and integration.
Data security. Hackers and criminals have targeted healthcare providers for decades, trying to access sensitive information or commit fraud. As providers have increased security, hackers have shifted their focus toward vendor partners. Healthcare leaders should ensure vendors have the resources and systems in place to monitor and respond to increasing threats. It is also important to consider the responsibilities a vendor may be required to meet as part of its industry. For example, the finance industry has a high level of accountability when it comes to data security due to numerous federal, state and local policies and regulations. Vendors in some other industries are not always held to the same oversight.
Integration. Healthcare providers make significant investments into their core systems. It is imperative that your vendors can add value to this investment by integrating with your existing systems or adapting as systems change. For example, the ability to integrate with your EMR or EHR system is critical.
What is some advice you can give providers for a successful implementation of a new product or service?
A successful implementation relies on a vendor’s ability to understand your specific workflows and be flexible and agile to meet your organization’s needs. The HSF® team takes the time to understand your organization’s pre-service, point-of-service and post-service processes, so they can implement HSF® with a focus on enhancing those existing workflows. Additionally, the team is available to help make adjustments should your organization make future changes, like integrating HSF® into a new EMR/EHR. Besides working with established workflows, HSF® also complements existing programs. We understand organizations may have existing patient payment options or programs in place. The HSF® team will work to ensure your patient financing program complements these existing initiatives, adding additional value with minimal disruption to your organization.
Learn more about the HSF® “Peer Reviewed by HFMA®” designation.