Kansas Surgical Consultants knew its remittance process was not operating as efficiently as possible. Leaders at the growing surgical practice considered changing from manual to automated remittance processing activities but lacked an experienced partner to help streamline the revenue cycle.
“In the beginning, we were a little leery, because it was different, and automated, and just, frankly, not what we’d always done. But we knew that we weren’t working as efficiently as possible,” said Micki Debbrecht, head of administration at Kansas Surgical Consultants.
"It was exciting to see all the automation start to happen, as we got insurance companies to automate the process on their side, and as we got the file transfers set up."Micki Debbrecht, Practice Manager, Kansas Surgical Consultants
Changing the Approach
Today, Kansas Surgical Consultants is among the many healthcare organizations utilizing automated remittance. The surgical practice turned to CommerceHealthcare® to ensure a smooth, seamless, and swift transition. Financial specialists from CommerceHealthcare® analyzed and researched Kansas Surgical Consultant’s system, identifying opportunities to leverage RemitConnect® to significantly simplify, streamline, and accelerate the cash collection and remittance posting process.
“It was exciting to see all the automation start to happen, as we got insurance companies to automate the process on their side, and as we got the file transfers set up,” said Debbrecht. “Before, we could have done some of it ourselves, but the process is so arduous, and we needed some help to get it done in an efficient manner.”
Making a Difference Through Financial and Healthcare Knowledge
Almost all of Kansas Surgical’s insurance carriers are automated on RemitConnect®. The program reduced staff time up to 40 percent for an FTE. The increased efficiency enables staff to focus more time on aged accounts.
“Now, it’s a pretty slick process that has not only increased the amount of time in which we receive payments, but most importantly, the automated payment process has significantly decreased the chance of financial fraud to our practice,” added Debbrecht.
"Now, it’s a pretty slick process that has not only increased the amount of time in which we receive payments, but most importantly, the automated payment process has significantly decreased the chance of financial fraud to our practice."Micki Debbrecht, Practice Manager, Kansas Surgical Consultants
Kansas Surgical appreciated the responsiveness of the CommerceHealthcare® team. The combination of financial and healthcare knowledge was a difference-maker.
“Sometimes we deal with vendors that say they can provide a service – but if they don’t know healthcare, working with them is like taking steps backward,” said Debbrecht. “CommerceHealthcare’s expertise is incredibly helpful.”