Motivating a New Culture of Collections.

Watch: Motivating a New Culture of Collections

Change is inevitable. And sometimes we need to create change within our organizations to stop the cycle of being reactive to external changes and realize the benefits of being proactive.

In this webinar, you’ll hear how leadership at Nebraska Medicine utilized change to successfully bring two revenue cycles together. You learn how improvements in the billing processes and the adoption of a patient finance program resulted in increased patient collections. Nebraska Medicine’s leadership will explain how a well-planned approach to staff training led to greater staff engagement and patient satisfaction.

"For years we made payment arrangements directly with patients. It took a major effort to administer the program, and three years was a long time to await final payment. We now receive funding from Commerce within 14 days of making the loan." Nebraska Medicine

Speakers

Sheila Augustine
Director of Patient Financial Services, Nebraska Medicine

Pat Lee
Health Services Financing Account Manager, CommerceHealthcare®


After this webinar, you’ll be able to:

  • Discuss how to best leverage people, processes and training through change
  • Evaluate the important considerations in implementing new patient payment options to increase collections
  • Employ Key Performance Indicators (KPIs) that will influence your decision-making process and motivate change

Recommended for:

CEOs, CFOs, Revenue Cycle Directors and Managers, Revenue Integrity Directors and Managers, Patient Financial Counseling Directors and Managers, Billing and Collection Directors and Managers, Finance Directors and Managers, Controllers, Treasurers

Watch: Motivating a New Culture of Collections